Arts Hotel Harbiye - Special Class

Location, cleanliness, staff

This is our second stay at this hotel, and we continue to be impressed by its perfect location. Ersin, the manager, provided exceptional assistance throughout our visit. Each morning, he greeted us with a warm smile and was always ready to address our concerns and questions regarding transportation options, whether we needed a taxi or preferred to use the metro. His guidance was invaluable. Elif consistently brightened our days with her cheerful demeanour. We would also like to extend our gratitude to Husein and Turan for their support during our stay. A special thank you goes to Burak Kaya, who was attentive every evening, checking in to see if we needed any assistance. On our final day, he kindly offered us drinks and ensured we had a taxi arranged, staying with us until it arrived to prevent any confusion. Overall, we experienced excellent customer service, which greatly enhanced our stay. Thank you to the entire team for making our visit memorable.

I had a wonderful stay at Arts Hotel Harbiye. The hotel is very clean, safe, and in a great location, making it easy to explore the city. The staff was friendly and professional, and I especially want to thank Mr. Burak Kaya for his outstanding hospitality. He was incredibly helpful throughout my stay and even assisted me with my luggage and taxi when I was leaving. His kindness and professionalism made my experience even better.

The staff were very helpful and kind, especially Burak at reception he gave us all information we needed and made sure we were happy with the room we stayed in. He made us feel very welcome so thank you Burak.

Location is in a good neighborhood with lots of services near by. Check in was fast. Room was clean.